Request Name in Jira service desk to automatically populate in issue custom field

Hi,

I am using some request names and groups to configure customer portal, for JIRA Service Desk.
Now, I want the group name and request names to get automatically populated in a cascade select list type custom field, which is created by admin, while creating a service desk request.
The groups and request names are kept same for customer portal and the select list items (for the defined cascade type custom field).
Ho to configure this? Any help please?

Regards,
Abhrajit

1 answer

Do I need to describe my need in a different way? Please let me know if there is any confusion about the question.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

454 views 2 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you