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Reporter Name coming as qm <code> instead of Reporters Mail ID

For all the emailed requests logged in my service desk I see the Reporter is coming as qm    "<code>". How can I ensure that the Reporter field is populated with the value of the email ID of the customer who sent the request?

1 answer

0 votes
Radu Atlassian Team Aug 20, 2019

hi @Abhi ,

The reporter will be populated with the customer account for the reporter. 

The e-mail ID is not supported in the reporter field moving forward.

Recommend reading https://community.atlassian.com/t5/Jira-questions/Missing-reporter-s-email-address/qaq-p/1128946 on the why.

 

Cheers,

Radu

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