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Reporter NOT receiving email notification when issue assigned

Right now any other email notifications are working properly. Reporter gets emailed on ticket creation, comment, resolved statuses, etc. However, when I assign the issue, the reporter doesn't get that event emailed to them. I'm using the default notifications scheme which has Assigned Issue as one of the notifications, and the reporter is one of the added users. What else can I check in here to determine what the underlying cause is?

AND, the way I assign an issue is using the Assign operation, I searched a lot of methods to check this problem but could not find a resolution. Any help is appreciated.

1 answer

0 votes
Egla I'm New Here Aug 12, 2020

Hi Becky, did you get any answer for this issue as i`m having the same issue and i am not finding any solution?

Thanks

Egla

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