We're just implementing Jira Service Desk and I wondered if there was a way to produce a dashboard report to capture number of calls in the queue at the end of the day. It's basically so we get a quick and easy view to see if the total calls in the queue have gone up/down since the previous day
We don't have the bottom graph on our view (still early days yet as we haven't actually switched over yet), but that only shows that you've closed more than created in a day, I want the actual call count in the queue at the end of the day.
We've historically had a high queue so was looking for something to show management that day by day we're chipping away at the old calls and while the bottom graph proves that I need the actual numbers.
Hope that makes sense.
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