We want to set an SLA on acceptable number of tickets and when this is breached we would like an alert to be sent (probably via Slack) to warn that the SLA has been breached.
On top of this we want to exclude certain labels from the total number of tickets. Such as joiner or leaver.
Does anyone have any tips on how this could be achieved?
Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...
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