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Report on open tickets (minus certain labels)

Hello, 

 

We want to set an SLA on acceptable number of tickets and when this is breached we would like an alert to be sent (probably via Slack) to warn that the SLA has been breached. 

On top of this we want to exclude certain labels from the total number of tickets. Such as joiner or leaver. 

Does anyone have any tips on how this could be achieved? 

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