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Report generated does not pull SLAs such as time to resolution? Edited

When I export jsd tickets with "time to resolution" and "time for response", the generated report does not contain the time specifics.

1 answer

Hi Catheline,

A simple solution to this is to export using the HTML (All Fields) option.

This is a known issue, you can track the status of the issue here and follow the other workaround included.

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