Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Replace Parse Marker "—-—-—-—" by Custom Value

Hey there Guys,


can't find any useful stuff about this:

Is it Possible to replace the parsing marker "—-—-—-—" in jira generated mails by a custom one?





1 answer

0 votes

Hi Freddy,

Welcome to Atlassian Community!
It's possible to edit the HTML and CSS for customer notifications, so you can remove this marker.
Please, go to the Project settings > Customer notifications > Edit template.
You can find more details on the documentation below:
- Managing service desk notifications


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Desk

The Complete Guide to Atlassian for ITSM

Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...

2,186 views 15 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you