Reopen on comment

Running into an issue here that I can't really seem to get to the bottom of - our out of the box automation rule to reopen issues after they've been closed fails to run. Any ideas on where to look? I checked the rule and everything looks OK but clearly something isn't right. Reopen.PNG

3 answers

0 votes
Alexey Matveev Community Champion Nov 14, 2017

Hello,

Kindly follow the guide how to see the log for the automation rule, then if you can not figure out the meaning of the error, provide it here

https://confluence.atlassian.com/servicedeskcloud/blog/2016/10/debug-automation-rules-using-the-log

Hello,

In the final step (then) you need to have that status on your workflow in order to work.

0 votes

So I have the proper transition in my workflow and the automation rule still errors out. Is there any way to do more in-depth troubleshooting of the rule so we can figure out what is actually misconfigured instead of playing a guessing game? 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Friday in Jira Service Desk

Looking for anyone who has switched from Zendesk to Jira Service Desk

Hi Community! The Jira Service Desk marketing team is looking for customers who have successfully switched from Zendesk to Jira Service Desk!   We’d love to hear your thoughts on the pros and ...

68 views 6 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you