Removing Email Signatures in Automated Tickets created by Customers via Email

[Cristian Fiorito]

Hello, Are their any recommendations for automated the removing of email signatures within Jira Tickets. It is creating a big mess on all of our Ticket queues and we want to maintain a professional look. 
We have looked into this but due to our large range of Jira Licenses this price point may not be suitable for us.

[Angélica Luz]

Hello Cristian,

Thank you for reaching out to Community!

When receiving requests from email, currently, there are no configurations in Jira Service Desk that removes only the signature. 

There is a feature request suggesting the implementation of this ability:

• Remove e-mail signatures from incoming mail

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica

[Henry Avila]

@Angélica Luz 

Right now, i can't vote for this feature

[Angélica Luz]

Hi @Henry Avila,

Thank you for reaching out to Community!

In order to vote and watch a feature, you need to be logged in on jira.atlassian.com.

If you don't have an account, you can create one.

Kind regards,
Angélica

[Henry Avila]

Thanks @Angélica Luz 

[Jon R]

Hello

I don't think this is currently possible, see here:  https://jira.atlassian.com/browse/JSDCLOUD-5878

This is obviously a real pain.