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Removing Email Signatures in Automated Tickets created by Customers via Email

Hello, Are their any recommendations for automated the removing of email signatures within Jira Tickets. It is creating a big mess on all of our Ticket queues and we want to maintain a professional look. 
We have looked into this but due to our large range of Jira Licenses this price point may not be suitable for us.

2 answers

2 votes

Hello Cristian,

Thank you for reaching out to Community!

When receiving requests from email, currently, there are no configurations in Jira Service Desk that removes only the signature. 

There is a feature request suggesting the implementation of this ability:

Please, click on vote and watch to receive updates about the feature.



I don't think this is currently possible, see here:

This is obviously a real pain.

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