Remove "Request Participants" using Automation rule?

I am using Jira Service Desk cloud version. The issues created on service desk via email takes the cc into Request participant. I would like to automaticalyy remove some specific participants when the issue is created.

Thanks in advance for the time !

3 answers

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At the moment within JIRA, there is not a way to add requested participants via automation.  There is a feature request for this over in JSDSERVER-3628    As such I believe the same is true for removing users via this method as well.

However there is a KB that you could use to add users, provided you use the scriptrunner plugin with JIRA and a custom script.  Details on this are in How to Automatically Add Request Participants when Creating an Issue - JIRA KB

It might be possible to use the same steps, but then modify the existing script so that it could be used to either clear that field or remove a specific user depending on your needs.

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Any solution? I want to do the same thing, remove Request Participants added from cc in e-mail. By JSON "add" or "set", its the same. It just add chosen user to RP. Can't clear that field. Any advice?

Thank you! 

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import com.atlassian.jira.event.issue.IssueEvent
import com.atlassian.jira.event.issue.DelegatingJiraIssueEvent
import com.atlassian.jira.user.ApplicationUser
import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.CustomFieldManager
import com.atlassian.jira.issue.fields.CustomField
import com.atlassian.jira.issue.MutableIssue
import com.atlassian.jira.issue.ModifiedValue
import com.atlassian.jira.issue.fields.layout.field.FieldLayoutItem
import com.atlassian.jira.issue.fields.layout.field.FieldLayoutManager
import com.atlassian.jira.issue.util.DefaultIssueChangeHolder
import com.atlassian.jira.ComponentManager

def issue = event.getIssue()

// Get the list of participants
def customFieldManager = ComponentAccessor.getCustomFieldManager()
def fieldLayoutManager = ComponentAccessor.getFieldLayoutManager()
def requestField = customFieldManager.getCustomFieldObjects(issue).find {((CustomField)it).name == "Request participants"}
def participants = issue.getCustomFieldValue(requestField)
def filteredParticipants = new ArrayList<ApplicationUser>()
if (participants != null) {
for (ApplicationUser participant in (ArrayList<ApplicationUser>)participants) {
if ( participant.getEmailAddress().toLowerCase() != "ADDRESS_I_WANT_TO_FILTER" )

MutableIssue editableIssue = (MutableIssue)issue
editableIssue.setCustomFieldValue(requestField, filteredParticipants)
Map<String, ModifiedValue> modifiedFields = editableIssue.getModifiedFields();
FieldLayoutItem fieldLayoutItem = fieldLayoutManager.getFieldLayout(editableIssue).getFieldLayoutItem(requestField);
DefaultIssueChangeHolder issueChangeHolder = new DefaultIssueChangeHolder();
final ModifiedValue modifiedValue = (ModifiedValue) modifiedFields.get(requestField.getId());
requestField.updateValue(fieldLayoutItem, issue, modifiedValue, issueChangeHolder);

This causes errors for me, i have no experience with scripts, any ideas? 

2017-11-13 15:18:07,526 ERROR [workflow.ScriptWorkflowFunction]: *************************************************************************************
2017-11-13 15:18:07,526 ERROR [workflow.ScriptWorkflowFunction]: Script function failed on issue: IT-2793, actionId: 1, file: <inline script>
groovy.lang.MissingPropertyException: No such property: event for class: Script5

Are you using script listener? Event should be a default property.

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