Currently we work with a lot of PII data and cannot have this information sent via email. If a public comment is added with an attachment, is there a way to remove the attachment and not send via email?
Welcome to Atlassian Community!
Currently, we can only disable attachments to the entire site, which will affect all projects.
I tested here and even if we don’t add the field Attachments to the request type if the customer adds the attachment it will be added to the ticket.
We don’t have a feature request for this, so please, feel free to raise one on jira.atlassian.com (project JSDCLOUD) adding more details about why this feature is important for your environment.
Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event