Remove SLA Completely

[Christophe Charles]

Hi Team,

How to remove the SLA section completely from the "Service Desk Project"?

Kind Regards,

Christophe

[Christophe Charles · Accepted solution]

ok Thank You @Bastian Stehmann

[Bastian Stehmann]

Hi @Christophe Charles,

welcome to this community.

If you remove the SLAs in project settings, then the SLA Section in the issues will no longer be shown.

[Christophe Charles]

But how to remove it, I can't see?

[Bastian Stehmann]

Go to Project Settings -> SLA, there should be a List of all defined SLAs.

There you can delete them.

[Ron Chan]

Hi, I'm not sure what version you're on but we just upgraded to 7.12.3 and there's no way to remove the SLA section on the ticket. It seems to be a known bug https://jira.atlassian.com/browse/JSDSERVER-5938.

[Juvenal Manfrin]

This is just what I was looking for! Thanks @Bastian Stehmann 

[Richie Rich]

WELL  -- if you have versions of ServiceDesk less than 4.2.0 (where this is fixed)...

See page: How-to-completely-remove-SLA-from-my-Jira-Service-Desk -- Answer 2 

[Christophe Charles]

Hi @Bastian Stehmann

Yes it's that I want to do.