Hi there lovely community!
I was wondering if there is a way of knowing how many people enter the CS Portal/Help Center?
I would also like to record how many people create requests through the porta, email or app. Is there any way of doing this too?
To add slightly to what Jack has said above, I'm not sure you can track exact numbers of visitors to the portal, but you can see how many requests were 'deflected' by the knowledge articles within Confluence (if you use it).
I'm not sure if that is at all helpful to what you need, but it is extra info none the less!
Hi Leonor, welcome to the community. I’m unsure about tracking website traffic. However, you can visualize the number of issues by channel type. JQL supports request-channel-type function. This may also be available in some dashboard gadgets.
example of JQL - request-channel-type = portal
Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events