I am new to Jira. What is the recommended learning path for learning how to customise our JIRA Service Desk?
I have joined a small software development team using Jira to manage scrum software development and also Service Desk to manage customers. However, the individual who originally set up our Jira service desk has left and it appears various elements of our Jira Service Desk are not correctly set up e.g. I need to reassess our service desk workflow, our Customer Portal is missing self service features, not making use of customer knowledge base feature, etc.
But I need to get trained up in how to reconfigure these. Can you suggest what are the learning resources or learning path I should work through to get up to speed to do this task?
If you are looking at the Atlassian training (Greg mentions it above) to learn about Jira and Service Desk administration, you would take the following two courses:
They are offered as scheduled live webinars or OnDemand.
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
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