Recommended learning path for new user to customise service desk?

I am new to Jira. What is the recommended learning path for learning how to customise our JIRA Service Desk?

I have joined a small software development team using Jira to manage scrum software development and also Service Desk to manage customers. However, the individual who originally set up our Jira service desk has left and it appears various elements of our Jira Service Desk are not correctly set up e.g. I need to reassess our service desk workflow, our Customer Portal is missing self service features, not making use of customer knowledge base feature, etc.

But I need to get trained up in how to reconfigure these. Can you suggest what are the learning resources or learning path I should work through to get up to speed to do this task?

1 answer

0 vote

Beyond Atlassian official training, getting with local Atlassian user groups, or training offered via partners - I love youtube.  A ton of the information from summit is available via youtube.  

There's also a couple of books that are all about jira, including the administration workbook.

Gary Barg Atlassian Team Oct 24, 2017

If you are looking at the Atlassian training (Greg mentions it above) to learn about Jira and Service Desk administration, you would take the following two courses:

1. Jira Admin Part 1: Getting up and Running

2. Jira Admin: Getting a Service Desk up and running

They are offered as scheduled live webinars or OnDemand.

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