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Receiving notification emails for the tickets created via email

All email settings (Office 365) tested and working.

Inbound emails processed and issues raised.

No outbound emails. For example, reporter not getting "request received" email.

What have i missed?

1 answer

0 votes
Susan Hauth Community Leader Aug 21, 2017

Customer Notifications?  Are they all enabled?

They are however we have just moved everything to a new server and inbound has stopped working. One step forward, two back. Will come back when i have recovered lost ground :)

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