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Receiving notification emails for the tickets created via email

Aaron Baldwin Aug 21, 2017

All email settings (Office 365) tested and working.

Inbound emails processed and issues raised.

No outbound emails. For example, reporter not getting "request received" email.

What have i missed?

1 answer

0 votes
Susan Hauth Community Leader Aug 21, 2017

Customer Notifications?  Are they all enabled?

Aaron Baldwin Aug 24, 2017

They are however we have just moved everything to a new server and inbound has stopped working. One step forward, two back. Will come back when i have recovered lost ground :)

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