Receive communication history for Service Desk ticket?

Hello,

Is it possible for customers to receive the entire reply chain of a ticket as they are corresponding with a Service Desk agent through email? I realize that the customer portal keeps a history of comments made on an issue but is it possible for the email responses to receive this history as well? 

Thank you,

 

 

1 answer

1 accepted

This widget could not be displayed.

Hi Jonathan,

This is not yet possible but we do have a feature request for this:

At the moment it doesn't seem very popular as there aren't many votes or watchers on it, but please feel free to vote as well and comment there with your use case, as it will help us better to understand the cause for implementation. Please also be sure to watch the case so you can be updated of any changes or progress.

Do let us know if you have any questions about that.

Kind Regards,
Shannon

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

8,669 views 9 28
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you