Is it possible for customers to receive the entire reply chain of a ticket as they are corresponding with a Service Desk agent through email? I realize that the customer portal keeps a history of comments made on an issue but is it possible for the email responses to receive this history as well?
This is not yet possible but we do have a feature request for this:
At the moment it doesn't seem very popular as there aren't many votes or watchers on it, but please feel free to vote as well and comment there with your use case, as it will help us better to understand the cause for implementation. Please also be sure to watch the case so you can be updated of any changes or progress.
Do let us know if you have any questions about that.
Hi Jira Service Desk community, Atlassian is on a mission to unleash the potential of all teams, and we know that tools are just one piece of that puzzle. With Jira Service Desk, we have productiv...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events