While SAML, GSuite, and LDAP authentication exist, none of these authentication methods support reading and additional attributes from a directory. It would be extremely useful if attibues like Company, Department, and Phone Number were able to be read.
There is a large number of add-ons available that make this possible, but none of them are available for Jira ServiceDesk Cloud.
How is it possible to read a value for a customer (example: deparment) from a directory like Active Directrory or GSuite using Jira ServiceDesk Cloud?
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
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