Reactivate inactive users!?

Something really has gone really wrong with our Jira cloud setup,. All the users have become inactive. When I got to user management the inactive users do NOT appear despite them appearing as inactive in all the projects and tickets.

We don't know what has caused this we believe this might have been to an update that Atlassian has recently made.

Please help!

1 answer

1 vote
Susan Hauth Community Champion Oct 11, 2017

Hi Saad,

I think you should maybe raise a Support Issue with Atlassian Cloud.

This doesn't sound right.

https://support.atlassian.com/cloud/

Susan

Thanks Susan, I've just done that via the link you have provided.

 

Saad

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Dec 06, 2018 in Jira Service Desk

Looking for teams who switched from email to Jira Service Desk

The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...

249 views 1 6
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you