Reactivate inactive users!?

Something really has gone really wrong with our Jira cloud setup,. All the users have become inactive. When I got to user management the inactive users do NOT appear despite them appearing as inactive in all the projects and tickets.

We don't know what has caused this we believe this might have been to an update that Atlassian has recently made.

Please help!

1 answer

This widget could not be displayed.
Susan Hauth Community Champion Oct 11, 2017

Hi Saad,

I think you should maybe raise a Support Issue with Atlassian Cloud.

This doesn't sound right.


Thanks Susan, I've just done that via the link you have provided.



Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity! more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

11,161 views 9 28
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you