Re-index automatically after changing issue status


I have problem: I have different Issue status between the view issue screen and the issue navigator.

I found this KB dealing about this problem:

Indeed, I have an automatic rule which change the status which change the status triggered on a new comment. The rule work fine but I have to run a re-index so the status on the two pages still the same.

How can I do a re-index in the same time of my new comment rule?


2 answers

1 accepted

0 votes
Answer accepted

In fact, it seems that the probleme came from my mail handler: my Jira mail handler and my JSD mail handler were configured on the same pop account. Indeed, the problem appears only when customer or agent responding by mail.

It seems to be good now.


0 votes

As standard JIRA + Service Desk will always index an issue when it is changed, the question becomes "how are you implementing your automatic rule?"

Hi Nic,

You are probably right but I don't know where is my mistake.

Here is my in my workflow the transition "Respond to support/customer", both are same and are in the default value: (sorry for the external link, I don't know why I have an error when uploading image today)

Then here is my rule changing the status:

That looks like it might be the automation add-on doing it - can you confirm that?

Nic, I have installed Jira Automation Add on, but it seems this add on doesn't propose to reindex. See the action proposed: Maybe another solution would be to reindex my issues every few minutes?

The problem is that the automation plugin is triggering transitions, it's not changing things outside JIRA. Transitions index the issues, so you should not need to index them. I've not used it much, but I have used it for transitions, and they definitely indexed the issues, so I suspect there's something else going wrong. Does the log have any errors when issues have automated events happen?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 13, 2019 in Jira Service Desk

What's new in Jira Service Desk Server: Introducing 4.0 & more - Feb 2019

Hello Atlassian Community!  I'm Teresa, the Product Marketing Manager   for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...

414 views 1 1
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you