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Re-Ordering Queues

Don Reab Mar 28, 2018

I cannot drag/drop queues in Service Desk Cloud to reorder them.

The drag/drop handle shows but the queue list order reverts back. I cannot seem to find the 'Manage' queues feature.  I am Admin running SD Cloud. 

2 answers

1 accepted

0 votes
Answer accepted
Jack Brickey Community Leader Mar 28, 2018

@Don Reab, that is odd. have you check another browser just for grins? I'm able to rearrange just fine. Note, i don't have a "handle". I just grab the queue and move.

Don Reab Mar 28, 2018

Thanks for the tip! I didn't think to try another browser.

I tried Explorer, drag/drop works fine, Apparently Chrome has an issue. I'm running Chrome Version 65.0.3325.181 (64-bit).

That did the trick.. thanks!

0 votes
Trevor Edwards Oct 16, 2018

Although Chrome doesn't display an indicator that you can rearrange the order of the queues, if you just click and hold, you can move them to your preferred order.

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