Re-Ordering Queues

[Don Reab]

I cannot drag/drop queues in Service Desk Cloud to reorder them.

The drag/drop handle shows but the queue list order reverts back. I cannot seem to find the 'Manage' queues feature.  I am Admin running SD Cloud. 

[Jack Brickey · Accepted solution]

@Don Reab, that is odd. have you check another browser just for grins? I'm able to rearrange just fine. Note, i don't have a "handle". I just grab the queue and move.

[Don Reab]

Thanks for the tip! I didn't think to try another browser.

I tried Explorer, drag/drop works fine, Apparently Chrome has an issue. I'm running Chrome Version 65.0.3325.181 (64-bit).

That did the trick.. thanks!

[Vijay-Kumar Solanki]

This does not work for me.  I have tried to long click and drag, and just drag.  No love on ether action.

[Athena Petridou [Nimaworks]]

Same happens to me. In both chrome and explorer I cannot reorder queues. Any ideas? 

Thank you

[Danielle Rich]

I am using Jira service desk and I am also unable to rearrange the order of any queue by dragging and dropping like the normal jira software has the ability to. I just assumed Service Desk did not have the ability so I have been searching for a plugin to hopefully change that. Following this thread for updates. 

[Becky_Schroeder]

Checkout this issue: https://community.atlassian.com/t5/Jira-questions/Can-t-drag-queues-up-or-down-in-Next-Gen/qaq-p/1271103

[Danielle Rich]

I need the ability to drag issues around within a queue. It looks like that issue may be related, but not to the moving the issues themselves. Thanks for trying though! 

[JSzymik]

I manage six Jira Service Desks, three of them I can re-arrange the queues by drag/dropping, the other three cannot be rearranged.  Browser type does make a difference.  What setting am I missing for the queues that cannot be rearranged by drag/dropping?  

I have some frustrated customers I don't have an answer for.

[Trevor Edwards]

Although Chrome doesn't display an indicator that you can rearrange the order of the queues, if you just click and hold, you can move them to your preferred order.