How can i setup queues that allows for issues logged to be routed to them

Is their any documentation that spekas to queue setup ?

1 answer

Hi Leary,

This is some documentation you find about service desk queues, but it is not very extensive:

https://confluence.atlassian.com/display/SERVICEDESK/Team+Queues

However setting op a queue in service desk is quite simple:

1) Create a queue with a name that suits your needs

2) Create a JQL query that will search for all the issues that have to be placed in this queue. The following example adds all issues in project X with type bug to the queue:

project = X AND issueType = Bug

More information on JQL can be found here:

https://confluence.atlassian.com/display/JIRA/Advanced+Searching

Your service desk will make sure that all new issues will appear in the right queue, based on the JQL query that was set. The hardest part of setting up a queue is assembling the right JQL query.

Hope this helps!

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