Queue query returning 0 results after modifying workflow

When I modify a workflow in the online JIRA service desk, many of the queue's , including the out of the box ones start showing 0 results.

Anybody come across this or have any suggestions as to what is causing this?

1 answer

0 vote
Jack Brickey Community Champion Aug 20, 2017

Can you share your filter - before and after - working and not?

Hi Jack

 

The filter is the same both before and after and looks like this (It took ages to get into the actual edit screen to get this) 

issuetype in (Change, "IT Help", Incident, Problem, "Service Request", Task) AND status in (Open, "In Progress", Reopened, Approved, "Working on It", "Pending External", Scheduled, Untriaged) AND resolution in (Unresolved, Fixed, Closed, Done)

When I make the workflow change, I add/amend/remove categories as necessary for the workflow but it looks like the status field above does not reference the changed/amended fields in the workflow

I asked this to see if there was a known bug in relation to this. Is it common practice to have to amend/recreate all filters after changing workflows?

Jack Brickey Community Champion Aug 21, 2017

@Pauric Doherty, i misread your initial inquiry now I better understand - queues stop working after workflow edits. I have never seen this occur before. However, I wonder if it is a reindexing issue. Generally I will reindex after workflow changes. If you are able to consistently see this I would recommend bringing to the attention of Atlassian support so they can have a look. It sounds like a bug to me.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

798 views 5 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you