Queue Gadget for Dashboard

A person who has to monitor multiple queues may wish to have queues on their dashboard, perhaps showing a subset of usual fields.  Is this possible, or do we have to define equivalent Filters and then use the IssuesInFilter Gadget?

 

Thanks, Robin.

1 answer

1 accepted

1 vote

Hi Robin,

A queue is nothing more than a list of issues, based on a JQL filter. The Filter Results gadget gives you exactly that sort of functionality on a dashboard. Using that gadget, you can indeed specify which fields you wish to include for the selected issues.

Ok.  Sort of.

To be sure I would have to duplicate the Queue constraints in an equivalent Saved Filter.

 

Currently a Queue can be defined only in Basic and Advanced mode.  It would be most satisfactory if a Queue could be based explicitly on a single Saved Filter, because then there would be no risk that the Queue and the Filter are out-of-sync.

Perhaps that is possible through Advanced (JQL) ?

Yes, that's possible. It is not even that advanced: just use

Filter = "<filter name>"

The tradeoff that you need to make there, is that it is actually not visible from your Service Desk queue what you are actually selecting. And in order to modify the filter, you would have to go into JIRA's Manage filters rather than editing your queues on the spot.

Understood.  Thank you.

Suggest an answer

Log in or Join to answer
Community showcase
Emilee Spencer
Published Friday in Marketplace Apps

Marketplace Spotlight: DeepAffects

Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...

66 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot