A person who has to monitor multiple queues may wish to have queues on their dashboard, perhaps showing a subset of usual fields. Is this possible, or do we have to define equivalent Filters and then use the IssuesInFilter Gadget?
A queue is nothing more than a list of issues, based on a JQL filter. The Filter Results gadget gives you exactly that sort of functionality on a dashboard. Using that gadget, you can indeed specify which fields you wish to include for the selected issues.
Ok. Sort of.
To be sure I would have to duplicate the Queue constraints in an equivalent Saved Filter.
Currently a Queue can be defined only in Basic and Advanced mode. It would be most satisfactory if a Queue could be based explicitly on a single Saved Filter, because then there would be no risk that the Queue and the Filter are out-of-sync.
Perhaps that is possible through Advanced (JQL) ?
Yes, that's possible. It is not even that advanced: just use
Filter = "<filter name>"
The tradeoff that you need to make there, is that it is actually not visible from your Service Desk queue what you are actually selecting. And in order to modify the filter, you would have to go into JIRA's Manage filters rather than editing your queues on the spot.
Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :). In the spirit of this month's august-challenge, we're sourcing stories of Jira Service Desk activation fro...
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