Question related to https://confluence.atlassian.com/servicedeskserver046/linking-issues-990545922.h

[Marta Solohub]

Hello,

I want to try this function Create Linked issue, but destination project is not visible for me.

I am admin on both projects - in Servicedesk and Jira. 
What can be issue? What should be additionally checked?

[Volodymyr Styrna]

Here is a similar question: https://community.atlassian.com/t5/Jira-Service-Desk-questions/Create-linked-issue-feature-across-JIRA-ServiceDesk-and-JIRA/qaq-p/1396425#M53132

Ismael Jimoh Can you review and help?

[Ismael Jimoh]

Hi @Marta Solohub 

To my knowledge you will need tge following permissions on both projects 

1. Browse project 
2. create issue
3. Link issue

If you do not have this, you will not be able to create the issue.

[Marta Solohub]

@Ismael Jimoh thanks for response. I have all permissions on Jira and Servicedesk (admin).

but stilL not able to Create linked issue from Servicedesk. Only projects from Servicedesk are visible but not from Jira. Any ideas what else should be checked?

Jfyi Servicedesk is datacenter

[Ismael Jimoh]

Hi Marta,

Please can you confirm the project types?

• Source project and
• Destination project

Do you have all permissions for both projects?

FYI JIRA Software does not support the create linked issue.

Let us know the config using screen shots so we can try and narrow this down.

Thanks.

[Marta Solohub]

@Ismael Jimoh 

Source project - Service Desk

destination project -  Software

yes I am admin of these projects.

is there any other option to make such collaboration easy?

[Ismael Jimoh]

Hi @Marta Solohub ,

I am able to create the linked issue using the create linked issue in my test.

Unfortunately, without having a look at what is set, it is hard for me to say.

Regards.

[Marta Solohub]

Hi @Ismael Jimoh  

Thank you for your response !

is the Jira as well Software? Is there any chance to make this connection Service Desk (Datacenter) and Jira Software possible?

[Volodymyr Styrna]

Hi @Ismael Jimoh 

This issue described on this post, I have prepared with more details here: https://community.atlassian.com/t5/Jira-Service-Desk-questions/Create-linked-issue-feature-across-JIRA-ServiceDesk-and-JIRA/qaq-p/1396425#M53132

Main point in this case:

Is it possible to configure JIRA Service Desk to show the list JIRA projects in JIRA Service Desk in create linked issue screen to have possibility create linked issues from JIRA Service Desk in JIRA Server?