Question about importing customers and user schema for telephone, address, etc. Edited

The TLDR version:

I see that I can select user schema for import but I don't see anything listed for telephone or office address. Is it possible to import those attributes as described below? I suppose I may need to create custom fields?




I reviewed the information on the following page and still have some questions about how we make sure our customers appear in the Atlassian Service Desk application with all the details available from LDAP (department name, title, telephone, location, etc.)

We are running a trial at the moment, and in none of the sample users do I see any information like telephone number, location, department, etc. Basically I'm just looking for confirmation that it is possible to do the following:

1. Provide Single Sign-On to the Service Desk customer portal for 25,000 user accounts, either using LDAP or Azure SSO.

2. Automatically import information like their telephone, location, department name, and title (all available fields in LDAP or Azure).

3. Also allow anonymous submissions from any email address 


Thank you,


Sean Stockburger

Help Desk Manager

Western Washington University

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