I have exactly the same problem - I now have 12 custom fields called "Customer Request Type" that appear to be identical, with identical values.
These show up in the search options drop down, and are generally irritating/annoying to our users.
Is it safe for me to delete 11 of them, and if so which 11??
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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