I have exactly the same problem - I now have 12 custom fields called "Customer Request Type" that appear to be identical, with identical values.
These show up in the search options drop down, and are generally irritating/annoying to our users.
Is it safe for me to delete 11 of them, and if so which 11??
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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