we use JIRA in our intranet network. We have installed the new Service Desk version (with agents, collaborators, customers license) and now we want to publish our support portal on the Internet in order to allow customers to login and create requests.
Since we will not publish all the JIRA application but only customer portal, how can we configure the system in order to have all the customer portal notifications refer to the Internet link (and not intranet link)?
Also the "Visit Portal" button on the welcome notification for customers currently refers to the intranet link, how can we define that the base URL for customer portal is different from JIRA base URL?
Thank you in advance
Hi Jobin. We have some more questions:
Thank you, regards
Unfortunately at the moment it seems that there arent any nice solutions for what you (and I) want to do:
I am a bit shocked to see how long it is taking Atlassian to provide such a basic bit of functionality for a HelpDesk product (see JSD-513 for instance)
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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