It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Public support portal access without letting users create their own account?

It looks as though I have to allow public users to be able to create an account on service desk in order to allow public users (not logged in) to create tickets.

Is there a way to allow non-logged in users to create submit tickets to my support queue without allowing them to create accounts? I don't want to be billed for public users.


1 answer

1 accepted

3 votes
Answer accepted

Hi @Laran Evans,

Alowing users to create an account is a different thing than being billed for them. They will be treated as Service Desk Customers and as such, they do not count against you Service Desk license (only Service Desk agents do).

Super! Thank you Walter. That's exactly the answer I was hoping for :)

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

Tell us how you've implemented Change Management

Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...

1,887 views 10 17
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you