I've set up a support email whereby any email sent to email@example.com will create a support request which is working fine however I want to automatically create a request whenever we receive an alert from amazon cloud watch to this email address. The amazon email comes from firstname.lastname@example.org but for some reason it isn't working. Looking at the processing log I see 'Signup is not currently available' even though I've turned on public signup. any idea?
To add this user, you should do it via User Management. Add it there and them remove all application access. Them this user should show up on your Service Desk as a customer.
Please give it a try and let us know how it goes.
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