Hi guys,

I've set up a support email whereby any email sent to support@domain.com will create a support request which is working fine however I want to automatically create a request whenever we receive an alert from amazon cloud watch to this email address. The amazon email comes from no-reply@sns.amazonaws.com but for some reason it isn't working. Looking at the processing log I see 'Signup is not currently available' even though I've turned on public signup. any idea?


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Hi Siva, 

To add this user, you should do it via User Management. Add it there and them remove all application access. Them this user should show up on your Service Desk as a customer. smile

Please give it a try and let us know how it goes. wink


Hi Elisa, Have done what you've suggested but no luck, I'm afraid. Moreover I don't see anything in the process log either. It has not created the request. Best, Siva

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