Hi guys,

I've set up a support email whereby any email sent to support@domain.com will create a support request which is working fine however I want to automatically create a request whenever we receive an alert from amazon cloud watch to this email address. The amazon email comes from no-reply@sns.amazonaws.com but for some reason it isn't working. Looking at the processing log I see 'Signup is not currently available' even though I've turned on public signup. any idea?

Thanks,

1 answer

Hi Siva, 

To add this user, you should do it via User Management. Add it there and them remove all application access. Them this user should show up on your Service Desk as a customer. smile

Please give it a try and let us know how it goes. wink

Cheers!

Hi Elisa, Have done what you've suggested but no luck, I'm afraid. Moreover I don't see anything in the process log either. It has not created the request. Best, Siva

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 13, 2019 in Jira Service Desk

What's new in Jira Service Desk Server: Introducing 4.0 & more - Feb 2019

Hello Atlassian Community!  I'm Teresa, the Product Marketing Manager   for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...

402 views 1 1
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you