Hi guys,

I've set up a support email whereby any email sent to support@domain.com will create a support request which is working fine however I want to automatically create a request whenever we receive an alert from amazon cloud watch to this email address. The amazon email comes from no-reply@sns.amazonaws.com but for some reason it isn't working. Looking at the processing log I see 'Signup is not currently available' even though I've turned on public signup. any idea?

Thanks,

1 answer

This widget could not be displayed.

Hi Siva, 

To add this user, you should do it via User Management. Add it there and them remove all application access. Them this user should show up on your Service Desk as a customer. smile

Please give it a try and let us know how it goes. wink

Cheers!

Hi Elisa, Have done what you've suggested but no luck, I'm afraid. Moreover I don't see anything in the process log either. It has not created the request. Best, Siva

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

10,205 views 9 28
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you