Hi guys,

I've set up a support email whereby any email sent to support@domain.com will create a support request which is working fine however I want to automatically create a request whenever we receive an alert from amazon cloud watch to this email address. The amazon email comes from no-reply@sns.amazonaws.com but for some reason it isn't working. Looking at the processing log I see 'Signup is not currently available' even though I've turned on public signup. any idea?

Thanks,

1 answer

Hi Siva, 

To add this user, you should do it via User Management. Add it there and them remove all application access. Them this user should show up on your Service Desk as a customer. smile

Please give it a try and let us know how it goes. wink

Cheers!

Hi Elisa, Have done what you've suggested but no luck, I'm afraid. Moreover I don't see anything in the process log either. It has not created the request. Best, Siva

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