We are working towards trying to move our Helpdesk system to Service Desk and ran into an annoyance. We have linked a confluence space as the back end KB which works relatively well. The problem is the confluence page comes up embedded in service desk. All of our users have confluence license though, and we'd like for them just to have a link to confluence. Some of our pages do not look good in the small window you get in Service Desk.
Here are the versions:
Service Desk 3.6.2
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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