I have an issue with a project insofar as I enabled service desk and customer portal, linked some request types up and configured initial view. All was well at the front-end, however when I now try and view the admin screen to link/create more request types, the service desk screen is empty. There is nothing in the JIRA log, but I do see the below when I view the browser console;
Uncaught TypeError: Cannot read property '1' of null
at f (batch.js?locale=en-US:7666)
at Function.a (batch.js?locale=en-US:7666)
at Function.AJS.format (batch.js?locale=en-US:7666)
at Q.ServiceDesk.Templates.Agent.Precondition.missingFields [as template] (batch.js?locale=en-US:172)
at Q.render (batch.js?locale=en-US:278)
at Q._createAlertView (batch.js?locale=en-US:274)
at Array.forEach (<anonymous>)
at Function.N.each.N.forEach (batch.js?locale=en-US:16)
at Q.c.(anonymous function) [as each] (URL REMOVED)
at Q.render (batch.js?locale=en-US:274)
I can't see a way to resolve the issue. Any help appreciated.
To rule some component, we will need to run some tests:
Hi Jira Service Desk community, Atlassian is on a mission to unleash the potential of all teams, and we know that tools are just one piece of that puzzle. With Jira Service Desk, we have productiv...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events