Project lead keeps receiving email notifications for issue created

[Sabrina Liao]

We're trying to disable whatever it is that's causing the project lead for the Service Desk project to continually get notified for every ticket creation. I checked in Components and saw that we don't have a default assignee. I checked in our automation rules, and we don't have anything there that specifically only tags the project lead user for ticket creations. I checked the notification scheme (we use the default one), and there's nothing there that tags the project lead for issue creation (just current assignee, reporter, and all watchers). It seems like the project lead is automatically getting assigned to the ticket upon creation and thus getting notified, but after trying to troll through numerous threads, I can't figure out where else to check.

[Sabrina Liao · Accepted solution]

I finally found the other place where this setting gets set: the 'Details' page in the project settings. Would be helpful for more documentation (or maybe just easier to find? I don't know how I couldn't find the help I needed until I figured it out myself) to point out the different ways someone could get assigned/tagged on an issue.

[Jools Strowbridge]

I had similar issue with Project Leads getting emails for everything raised within a Project. This was due to default 'on' setting when using Add On - Digest Email.

[Lenin Raj]

Hi @Sabrina Liao 

What does the 'Default assignee' says in the component page? Is it 'Unassigned' or 'Project default'?

[Sabrina Liao]

It's "Unassigned", and the option for leaving tickets w/ no assignee is on

[Sabrina Liao]

Anything else I need to provide in terms of information to help w/ debugging this?