Problems disabling notifications

I want to disable all the nofitications of issues changes, I have deleted all event notifications in "Notification schemes" that start with "issue ...." , but I continue receiving it.

How can I disable all the notifications about issues changes?



3 answers

1 vote

Hi Josep, 

You can do the following to disable JIRA Service Desk email notifications: 

  • Choose  > Add-ons
  • Scroll down to the JIRA Service Desk section and choose Configuration.

For further information please refer to Configuring JIRA Service Desk notifications.

Thanks and regards,
Paula Silveira 

I have done it, now e-mail notifications are disabled, but I continue receiving e-mails with issues changes state-

On the JIRA project, did you change the notification scheme to none?

Chaning the notification scheme to none works. Thanks!

Hello Josep,


I believe the service desk notification is overwriting the standard notification schemes, you can disable the service desk notifications in Admin > Addons > JIRA Service Desk > Configuration > and turn off notifications, after doing so the standard notifications should take over.

Hi Josep,


Please could you specify who is receiving the nofitications?  User in the custemor portal, Agent ...etc.



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