Problems disabling notifications

I want to disable all the nofitications of issues changes, I have deleted all event notifications in "Notification schemes" that start with "issue ...." , but I continue receiving it.

How can I disable all the notifications about issues changes?

 

Thanks

3 answers

1 vote

Hi Josep, 

You can do the following to disable JIRA Service Desk email notifications: 

  • Choose  > Add-ons
  • Scroll down to the JIRA Service Desk section and choose Configuration.

For further information please refer to Configuring JIRA Service Desk notifications.

Thanks and regards,
Paula Silveira 


I have done it, now e-mail notifications are disabled, but I continue receiving e-mails with issues changes state-

On the JIRA project, did you change the notification scheme to none?

Chaning the notification scheme to none works. Thanks!

Hello Josep,

 

I believe the service desk notification is overwriting the standard notification schemes, you can disable the service desk notifications in Admin > Addons > JIRA Service Desk > Configuration > and turn off notifications, after doing so the standard notifications should take over.

Hi Josep,

 

Please could you specify who is receiving the nofitications?  User in the custemor portal, Agent ...etc.

 

Regards.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

490 views 2 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you