Problems disabling notifications

I want to disable all the nofitications of issues changes, I have deleted all event notifications in "Notification schemes" that start with "issue ...." , but I continue receiving it.

How can I disable all the notifications about issues changes?



3 answers

1 vote

Hi Josep, 

You can do the following to disable JIRA Service Desk email notifications: 

  • Choose  > Add-ons
  • Scroll down to the JIRA Service Desk section and choose Configuration.

For further information please refer to Configuring JIRA Service Desk notifications.

Thanks and regards,
Paula Silveira 

I have done it, now e-mail notifications are disabled, but I continue receiving e-mails with issues changes state-

On the JIRA project, did you change the notification scheme to none?

Chaning the notification scheme to none works. Thanks!

0 votes

Hello Josep,


I believe the service desk notification is overwriting the standard notification schemes, you can disable the service desk notifications in Admin > Addons > JIRA Service Desk > Configuration > and turn off notifications, after doing so the standard notifications should take over.

Hi Josep,


Please could you specify who is receiving the nofitications?  User in the custemor portal, Agent ...etc.



Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity! more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

18,015 views 13 31
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you