Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Problemen for user with certain email adress

Hi,

One of our Service Desk Customer do not get any mail from Jira Service Desk so that she can sign in to the portal. 

Her emailname is name.name-name@toreboda.se

What is the problem?

 

1 answer

0 votes

Hi Maria,

Thank you for reaching out to Atlassian Community!

Sometimes, when we add a new user or customer and the email is new, it may take a while to receive the notification, it may have a block or the emails are redirected to another folder in the email.

I checked here searching for the domain you mentioned and there is no block for it on our side, it means that the email should be delivered.

Has she checked the spam folder?

Have you tried to create a ticket on her behalf in the customer portal to check if she would receive the notifications?

Can you delete her account and create again?

Please, give it a try and let us know how it goes.

Regards,
Angélica

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Desk

The Complete Guide to Atlassian for ITSM

Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...

2,213 views 14 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you