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Problemen for user with certain email adress


One of our Service Desk Customer do not get any mail from Jira Service Desk so that she can sign in to the portal. 

Her emailname is

What is the problem?


1 answer

0 votes

Hi Maria,

Thank you for reaching out to Atlassian Community!

Sometimes, when we add a new user or customer and the email is new, it may take a while to receive the notification, it may have a block or the emails are redirected to another folder in the email.

I checked here searching for the domain you mentioned and there is no block for it on our side, it means that the email should be delivered.

Has she checked the spam folder?

Have you tried to create a ticket on her behalf in the customer portal to check if she would receive the notifications?

Can you delete her account and create again?

Please, give it a try and let us know how it goes.


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