Thank you for reaching out to Atlassian Community!
Sometimes, when we add a new user or customer and the email is new, it may take a while to receive the notification, it may have a block or the emails are redirected to another folder in the email.
I checked here searching for the domain you mentioned and there is no block for it on our side, it means that the email should be delivered.
Has she checked the spam folder?
Have you tried to create a ticket on her behalf in the customer portal to check if she would receive the notifications?
Can you delete her account and create again?
Please, give it a try and let us know how it goes.
Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events