It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Problemas con el manejador de correos

Hola que tal, espero me puedan ayudar, tengo problemas con el manejador de correos ya que no me permite que se levanten los ticket via correo no llegan a mi plataforma a la cola de solicitud de soporte. saludos. 

1 answer

0 votes
carolyn_french Community Leader Jul 04, 2018

Hola Gabriel, y bienvenido a la Comunidad!

En cuanto a tu pregunta, es dificil saber lo qué pasa con el manejador de correos sin saber más detalles. Le recomiendo examinar los archivos de registro por si acaso haya errores. 

Hay "un base de conocimiento" (knowledge base) que también le puede ayudar. 

Que tengas un buen día,

Carolyn

Muchas gracias, ya pude hacer que funcionara el manejador de correos, estaba agregando en Catch email Address el email que utilizaria para los tickets y lo quite y se soluciono el problema, gracias por el soporte

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Jira Service Desk

How has Jira Service Desk increased productivity in your org?

Hi Jira Service Desk community, Atlassian is on a mission to unleash the potential of all teams, and we know that tools are just one piece of that puzzle. With Jira Service Desk, we have productiv...

184 views 0 3
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you