Problem with user mention and auto complete


On my service desk, when I try to mention an user, I type the first letter of the name of my user after @ but there is no auto complete. As consequences the auto complete disappears at the second letter and even if I type the full name, I can't use the user mention.

I have a similar problem everywhere I have to use auto complete. For example, I want to ad my user to the group jira-administrators. So I type jira-administrator, I get the message "No matches". I add the missing "s" to have jira-administrators, JIRA find the group!

Can anyone explain the problem?


1 answer

1 accepted

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Published Monday in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity! more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

171 views 6 17
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you