On my service desk, when I try to mention an user, I type the first letter of the name of my user after @ but there is no auto complete. As consequences the auto complete disappears at the second letter and even if I type the full name, I can't use the user mention.
I have a similar problem everywhere I have to use auto complete. For example, I want to ad my user to the group jira-administrators. So I type jira-administrator, I get the message "No matches". I add the missing "s" to have jira-administrators, JIRA find the group!
Can anyone explain the problem?
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