I have a problem with Service Desk form for customers. I add some required fields but there is no information, when customer didn't fill it. I've check radio button option and a select list. Please help :)
The information you are requesting is already there, but it is a bit hidden. Fields that are required have no indication, but fields that are optional have the 'optional' mark, f.e the description field in de next example:
Service desk will automatically generate an error message when a required field (not marked as optional) has no value set on form submission.
You still have the option to add some additional information next to the field, f.e 'A short description what the task is about'. This value can be set in the administration panel:
Here you can always add an extra comment to notify the user that a field is required.
Does this answer your question?
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