Problem with activating users

[Roman Kovalyk]

Good day, team. We are experiencing some problems with the users: they get deactivated with no particular reason. I would like to make them active, since they are still working on the project, but so far the only workaround I found is to delete and re-create the user, in which case the history will be lost.

Thanks in advance for your help!

[Moses Thomas]

@Roman KovalykThis user  is an  active  directory/ LDAP user  you  cannot activate  user in Jira  like that,  you  will  need to  activate user from  LDAP. If  you  don't know how you must  contact  your IT  team  or who ever configured it,  he know  where your AD/LDAP  server is and how to  have access to  this   server. Then enable user there  in  AD.

Best!

[Roman Kovalyk]

Guys, first of all many thanks for all who helping to solve this problem, appreciate. 

Second - we see that we have problem on the server it showed us this.  

Can someone help us to fix this with a help of Team Viewer? 

[Moses Thomas]

@Roman Kovalyk  Please provide System Event Log  for  more information , in other to  help  further with  this issue

To view the system log in Event Viewer

1. Click Start, point to Programs, point to Administrative Tools, and then click Event Viewer

2. In the console tree, click System  Logs
   

Best!

[Roman Kovalyk]

Hello. 

What is the next step? 

[Moses Thomas]

@Roman KovalykUnder windows Logs > System ,  then  check  in  the system  window  the error message that  is  related  to  JIRA

[Roman Kovalyk]

Good day, Moses.

I get the logs that you need, but they are in CSV format.

How can I send you, maybe email?

[Moses Thomas]

@Roman KovalykYes  please attached  it here, so  that i  check  it out !

Best! regards,

[Roman Kovalyk]

Good day, Moses.

I cannot attach those files here. System not allow. 

[Moses Thomas]

@Roman KovalykSo just create a link with this file and grant all access to  view file

[Roman Kovalyk]

http://depositfiles.com/files/eg4rpya8k

http://depositfiles.com/files/pes28peu0

This is 2 links with the files. Please check, asap.

Many thanks. 

[Moses Thomas]

@Roman KovalykI  can't  download these files  as i  need to  register/pay for download could  you add file another way

[Roman Kovalyk]

https://www.dropbox.com/s/gupdxhqaem9m1us/jira%20logs%201.numbers?dl=0

https://www.dropbox.com/s/yzj8n2rbtnjuw9m/jira%20system%20logs%202.numbers?dl=0

Try this

[Roman Kovalyk]

@Moses Thomas Good day, Moses!

Any news about how to solve this issue?

[Moses Thomas]

@Roman KovalykWhy you  link file as .numbers,  I just need to  read the error windows displays  i can't read the files from  these links,  could you please read error and type them  here, will  be easier  or  some readable file.

[Roman Kovalyk]

@Moses Thomas Alright, let me check. Thanks. 

[Yogesh Mude]

HI @Roman Kovalyk

Welcome to the community!

Please go to User management and then find the user that you want to activate and click Edit, you should see an option for Active

[Roman Kovalyk]

Hey, Yogesh. 

I don't have such option.

[Nic Brough -Adaptavist-]

Your screenshot is of a user who is not deactivated.

I don't think you are talking about the active/inactive flag in Jira.  What do you mean by "deactivated"?

[Yogesh Mude]

HI @Roman Kovalyk

That option you will see only for the internal directory users, if you are managing users from AD/LDAP then you will not be able to see that option.

You need to active/deactivate user from the AD/LDAP.

[Roman Kovalyk]

How i can reach AD/LDAP? Do you have some tutorial?

[Yogesh Mude]

please contact Jira /LDAP Administrator for this I mean those who have been configured/connected this AD/LDAP with JSD.

[Roman Kovalyk]

Excuse me, but do we have faster and easier way to fix this problem?

[Nic Brough -Adaptavist-]

No, because the problem is with your AD/LDAP.