We have a little problem with Jira automation rule.
We use automation rule which edit component and alert user when SLA time remaining: Trigger is Breached.
Sometimes that rule stop working and only way to fix it is to reboot our Jira server. This problem appears once a week or sometimes it works just fine several months. All the other rules works just fine.
Any tips why that rule stop working or how we can track main cause?
1. Just first question, your Automation version is latest?
2. Could you set debug log for Automation plugin?
3. Just check ERRors in Debug logs, it will be nice if you provide.
Looks like we speak about different plugins:
I mean about this one.
Could you provide a product key?
I have checked on out the box plugin (com.atlassian.servicedesk.plugins.automation.servicedesk-automation-plugin) with version 2.4.4 for JSD 3.6.1.
Unfortunately, I can not reproduce it.
Could you test on your env with this version?
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot