we have a problem with the Mail filter from our Customer.
I got this information from the Customer:
"Identified by DLP check. Header matches ^(From|Sender):.*@Customer\.com"
If we Receive a Ticket without a CC User its all fine.
If the Customer sends a Mail with a CC, ServiceDesk sends a Mail that has the Sender as Name in the Mail Header.
e.G. JohnDoe Sends a Mail to ServiceDesk an also CC to BossDoe, the mail looks like:
But we need it as:
Is there a fix for this Issue?
Thank you for your Time
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