we have a problem with the Mail filter from our Customer.
I got this information from the Customer:
"Identified by DLP check. Header matches ^(From|Sender):.*@Customer\.com"
If we Receive a Ticket without a CC User its all fine.
If the Customer sends a Mail with a CC, ServiceDesk sends a Mail that has the Sender as Name in the Mail Header.
e.G. JohnDoe Sends a Mail to ServiceDesk an also CC to BossDoe, the mail looks like:
But we need it as:
Is there a fix for this Issue?
Thank you for your Time
Hello Atlassian Community! I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...
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