we have a problem with the Mail filter from our Customer.
I got this information from the Customer:
"Identified by DLP check. Header matches ^(From|Sender):.*@Customer\.com"
If we Receive a Ticket without a CC User its all fine.
If the Customer sends a Mail with a CC, ServiceDesk sends a Mail that has the Sender as Name in the Mail Header.
e.G. JohnDoe Sends a Mail to ServiceDesk an also CC to BossDoe, the mail looks like:
But we need it as:
Is there a fix for this Issue?
Thank you for your Time
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs