It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Problem for change from demo licence to buyed licence Edited


I have buyed the licence for Jira.
I have changed the licence but now i see this error:

When I try to change my licence, i see this error:Schermata 2018-01-22 alle 19.15.48.png

Schermata 2018-01-22 alle 19.15.40.png

I tried to reinstall the software but I hacve always the same error.
Can you help me?


Thanks so much

1 answer

1 vote
Charlie Misonne Community Leader Feb 05, 2018

When did you buy the license?

According to the message your license expired on 10/jun/2017 so you're not allowed to use a version newer than that date

Thanks Charlie. Yes, I have tried on June, and I but the licence this year.
I delete my old Jira installation and I run a new installation.
But the problem persists. Where am I wrong in your opinion? Thanks so much!

You need to give it the new licence key.

If you've bought a licence this year, then you can get the key for it from and paste it into the box you've part redacted

Hi, I bought the licence at 17 gen 2018. But if I insert this licence doens't work.
What could be the problem?


Thanks so much.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

Tell us how you've implemented Change Management

Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...

1,503 views 9 16
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you