Priority Calculations

Joe Poole May 29, 2020

How are Priority Calculations accomplished in Jira? For example if I am using something like "Impact" and "Urgency" values for requests, then how is it numerically calculated and assigned an status of "Medium", "High," etc. Jira Matrix.png

2 answers

0 votes
Isaac Hernandez June 26, 2020

Hi, for Jira Service Desk Cloud, you should use the instructions at the following link.

https://support.atlassian.com/jira-service-desk-cloud/docs/create-an-automation-rule-to-prioritize-your-service-desks-incident/

0 votes
Zoryana Bohutska _SaaSJet_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
May 29, 2020

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