Is there a way to run a report to see where all of my tickets fall in the SLA schema?
For example I would like to see a list of tickets that will be created as a CRITICAL (major, minor, etc.) ticket type (s).
i'm not clear still on what you are trying to do but let me take a swing at it.
Are you wanting to display all issues associated w/ your Critical/Major/Minor SLAs? And if so can I assume that your Critical/Major/Minor SLAs are associated w/ the Priority field? If so then won't the following filters accomplish this? I must be missing something.
Now, in your initial inquiry you state - "see a list of tickets that will be created as a CRITICAL...". Focusing on the "will be" here, do you have some rules in place that automatically set the priority? If so what are those rules?
I'm not sure exactly what you're asking for? You can search for tickets by priority using the issue navigator or using the advanced search using the IN operator, more details on advanced searching here if you need it : https://confluence.atlassian.com/jiracorecloud/advanced-searching-765593707.html
For your SLA calculations, you can use the name of the SLA target that you set in your configuration and use the different search functions available here: https://confluence.atlassian.com/servicedeskcloud/using-jql-queries-specific-to-slas-844628670.html like breached(), running(), etc.
Sorry about not being clear. Basically i am looking to see for all of my SLA levels (critical, major, minor, etc) all of the tickets that have been designated for that type.
So for tickets that will receive a CRITICAL sla type, for example, a report can be run that will show:
Basically I just want to see the settings not necessarily the tickets that are currently open for it.
Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...
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