Hello, We have a department that we bill them for the time our service desk spends on their request. I have created a field fro department and even created a queue that shows closed request for that department as well as the time spent per request. How can I export that Data? I'm basically looking to be able to print out the Request number, the subject, the status and the time spent for all request for a department for the previous month.

2 answers

1 vote

Use the PDF View Plugin to generate a printable document from the issues in a JIRA Service Desk queue.

You can generate a simple document with those 4 columns you mentioned or create a custom template with branding, charts, etc. for custom requirements (samples).

Tutorial: https://www.youtube.com/watch?v=-wO1FQ1NPbA

Discl: I am developer of this app.

0 votes

Hello,

You should copy the JQL query used in the queue (go to Edit queue and then choose advanced). Then go to Issue navigator (issues->search) and paste the copied JQL query. If you need to filter queries only for the previous month then you should add to your JQL query the following conditions:

AND created > startOfMonth(-1) and created < endOfMonth(-1) 

Add to the issue navigator necessary fields for export (logged work is called timespent). You can read more here how to add fields in the issue navigator:

https://confluence.atlassian.com/adminjiraserver072/configuring-the-default-issue-navigator-829827009.html

Then you can export the data returned by JQL query by going to Export. You can read more about exporting in the issue navigator here:

https://confluence.atlassian.com/jiracoreserver073/working-with-search-results-861257284.html

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