Hello, We have a department that we bill them for the time our service desk spends on their request. I have created a field fro department and even created a queue that shows closed request for that department as well as the time spent per request. How can I export that Data? I'm basically looking to be able to print out the Request number, the subject, the status and the time spent for all request for a department for the previous month.

2 answers

1 vote

Use the PDF View Plugin to generate a printable document from the issues in a JIRA Service Desk queue.

You can generate a simple document with those 4 columns you mentioned or create a custom template with branding, charts, etc. for custom requirements (samples).

Tutorial: https://www.youtube.com/watch?v=-wO1FQ1NPbA

Discl: I am developer of this app.

0 votes
Alexey Matveev Community Champion Nov 15, 2017

Hello,

You should copy the JQL query used in the queue (go to Edit queue and then choose advanced). Then go to Issue navigator (issues->search) and paste the copied JQL query. If you need to filter queries only for the previous month then you should add to your JQL query the following conditions:

AND created > startOfMonth(-1) and created < endOfMonth(-1) 

Add to the issue navigator necessary fields for export (logged work is called timespent). You can read more here how to add fields in the issue navigator:

https://confluence.atlassian.com/adminjiraserver072/configuring-the-default-issue-navigator-829827009.html

Then you can export the data returned by JQL query by going to Export. You can read more about exporting in the issue navigator here:

https://confluence.atlassian.com/jiracoreserver073/working-with-search-results-861257284.html

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