Hello, We have a department that we bill them for the time our service desk spends on their request. I have created a field fro department and even created a queue that shows closed request for that department as well as the time spent per request. How can I export that Data? I'm basically looking to be able to print out the Request number, the subject, the status and the time spent for all request for a department for the previous month.

2 answers

1 vote

Use the PDF View Plugin to generate a printable document from the issues in a JIRA Service Desk queue.

You can generate a simple document with those 4 columns you mentioned or create a custom template with branding, charts, etc. for custom requirements (samples).

Tutorial: https://www.youtube.com/watch?v=-wO1FQ1NPbA

Discl: I am developer of this app.

0 vote
Alexey Matveev Community Champion Nov 15, 2017

Hello,

You should copy the JQL query used in the queue (go to Edit queue and then choose advanced). Then go to Issue navigator (issues->search) and paste the copied JQL query. If you need to filter queries only for the previous month then you should add to your JQL query the following conditions:

AND created > startOfMonth(-1) and created < endOfMonth(-1) 

Add to the issue navigator necessary fields for export (logged work is called timespent). You can read more here how to add fields in the issue navigator:

https://confluence.atlassian.com/adminjiraserver072/configuring-the-default-issue-navigator-829827009.html

Then you can export the data returned by JQL query by going to Export. You can read more about exporting in the issue navigator here:

https://confluence.atlassian.com/jiracoreserver073/working-with-search-results-861257284.html

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

779 views 5 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you