Hello, We have a department that we bill them for the time our service desk spends on their request. I have created a field fro department and even created a queue that shows closed request for that department as well as the time spent per request. How can I export that Data? I'm basically looking to be able to print out the Request number, the subject, the status and the time spent for all request for a department for the previous month.
Use the PDF View Plugin to generate a printable document from the issues in a JIRA Service Desk queue.
You can generate a simple document with those 4 columns you mentioned or create a custom template with branding, charts, etc. for custom requirements (samples).
Discl: I am developer of this app.
You should copy the JQL query used in the queue (go to Edit queue and then choose advanced). Then go to Issue navigator (issues->search) and paste the copied JQL query. If you need to filter queries only for the previous month then you should add to your JQL query the following conditions:
AND created > startOfMonth(-1) and created < endOfMonth(-1)
Add to the issue navigator necessary fields for export (logged work is called timespent). You can read more here how to add fields in the issue navigator:
Then you can export the data returned by JQL query by going to Export. You can read more about exporting in the issue navigator here:
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs