Does anyone knows what mechanism JIRA Service Desk uses to prevent the regular JIRA notification from firing?
We have a setup that catches issues that are created from email, and adds the proper "Customer Request Type" field, which makes them into valid Service Desk issues, so they show up in the customer portal and get the service desk formatted emails.
However, these issues also send the regular JIRA event emails, while issues that are created from the portal do not. So what's the magic?
So if the reporter also happens to be a regular JIRA project user, then they would be receiving 2 emails, one from the default JIRA notification settings and the other from the JIRA Service Desk settings? Is there anyway to change the notification settings to silence the regular JIRA one in these cases?
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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