We've been running JSD since April 2017 and suddenly discovered an untrained, new agent, can add a new client user to the Jira Internal Directly by doing Raise this request on behalf of and entering the person's email.
Server docs (we are on server 3.16.9), on closer examination, make it clear that this is by design https://confluence.atlassian.com/servicedeskserver0316/raising-requests-on-behalf-of-customers-961789437.html
How can we prevent this?
Customer permissions on the project are set to Customers who are added to the project
Obviously we want to train our agents to only choose people who are registered, but we also want to ensure no mistake is made.
Thank you for reaching out to Atlassian Community!
Checking the documentation and the permissions in Jira, currently, there is no configuration that prevents agents to create new customers.
We have some feature requests suggesting the implementation of this ability:
Please, click on vote and watch to receive updates about the feature.
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...
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