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Predefine Mails at defined ticket-threshhold in queue

Martin Koisser
Martin Koisser February 11, 2019

Hello,
I am looking for a plugin that can send emails parameter, controlled.
Example:
If the number of tickets in a queue reaches a definable threshold, a mail with predefined content should be sent to predefined recipients.
I would like to define this for multiple queues.
Many thanks for a suggestion
Martin

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Susan Hauth _Jira Queen_
Susan Hauth _Jira Queen_
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February 11, 2019

Hi Martin,

Did you look at Automation for Jira?  I know I can do that type of functionality by putting a scheduled trigger in Server Version.  Not sure about Cloud, but I would think this would be your best bet.

Susan

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Martin Koisser
Martin Koisser February 11, 2019

yes, i looked at the automation.

But there i can not define a condition for the queues

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Martin Koisser
Martin Koisser February 13, 2019

Nobody another suggestion therefore? :-(

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