Possible to customize customer notification issue created?

Deborah Snepvangers December 20, 2017

Hi,

Could you please help me and tell me if it's possible to customize the notification e-mail that is sent to a customer when the customer creates a new   issue in the JIRA Service Desk? We would like to send a customized automatic reply to confirm the reception of the issue.

Thanks in advance for your help!

Deborah

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Susan Hauth _Jira Queen_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 20, 2017

HI Deborah,

Under Project Settings - Notifications - Edit - Issue Created.  You can fully customize that response.

Hope that helps

Susan

Deborah Snepvangers December 20, 2017

Hi Susan,

Thank you very much, it certainly helped, I found it!

Deborah

Susan Hauth _Jira Queen_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 20, 2017

Great, please mark this as resolved (little check mark)

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