Possible to customize customer notification issue created?

Hi,

Could you please help me and tell me if it's possible to customize the notification e-mail that is sent to a customer when the customer creates a new   issue in the JIRA Service Desk? We would like to send a customized automatic reply to confirm the reception of the issue.

Thanks in advance for your help!

Deborah

1 answer

1 accepted

1 vote
Accepted answer
Susan Hauth Community Champion Dec 20, 2017

HI Deborah,

Under Project Settings - Notifications - Edit - Issue Created.  You can fully customize that response.

Hope that helps

Susan

Hi Susan,

Thank you very much, it certainly helped, I found it!

Deborah

Susan Hauth Community Champion Dec 20, 2017

Great, please mark this as resolved (little check mark)

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Friday in Jira Service Desk

Looking for anyone who has switched from Zendesk to Jira Service Desk

Hi Community! The Jira Service Desk marketing team is looking for customers who have successfully switched from Zendesk to Jira Service Desk!   We’d love to hear your thoughts on the pros and ...

152 views 8 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you