Possible to customize customer notification issue created?

Hi,

Could you please help me and tell me if it's possible to customize the notification e-mail that is sent to a customer when the customer creates a new   issue in the JIRA Service Desk? We would like to send a customized automatic reply to confirm the reception of the issue.

Thanks in advance for your help!

Deborah

1 answer

1 accepted

1 vote
Susan Hauth Community Champion Dec 20, 2017

HI Deborah,

Under Project Settings - Notifications - Edit - Issue Created.  You can fully customize that response.

Hope that helps

Susan

Hi Susan,

Thank you very much, it certainly helped, I found it!

Deborah

Susan Hauth Community Champion Dec 20, 2017

Great, please mark this as resolved (little check mark)

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