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Portal view for customers

On our customer portal, it doesn't seem to update the issue type and the original description is missing from the comments thread. I have spent ages going through the configuration settings and I can't work out how to change this. 

E.g. we have 5 issue types but all issues when viewed through the customer portal show as the same issue type regardless of what their actual issue type is. 

e.g. I can see all correspondence on the ticket except the original query from the client when viewing the ticket from the customer portal. 

 

1 answer

hello Katie. 


In jira service desk, there is a difference between issue type & request type. 
the customer on th eporta will see the the request type, but in your project as an agent you will see the issue type and the request type.

https://confluence.atlassian.com/servicedeskserver/setting-up-request-types-939926357.html

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