Portal only customers: Can we add custom fields to the user profile?


Hello! 

We want to use JIRA Service Desk for our B2B-Support.
We just added "Portal only customers".

How can we add custom fields to the user profiles (like position at company or phone number)?

Thank you for your help in advance. :-)

2 answers

1 accepted

This widget could not be displayed.
Jack Brickey Community Champion Aug 09, 2017

not natively. you can try this User Profiles for JIRA if you are on Server

Yes, we are on a Server. Thank you very much for the suggestion. I was hoping this would be a native feature, it definately should be. :-)

This widget could not be displayed.

Is it planned for the near future? Because this would really be important. We also need some further informations about the customer in our Service Desk. At least we would need the possibility to add the customer ID and the Name of the customer. 

Jack Brickey Community Champion Aug 29, 2017

It is an open issue w/ Atlassian (JRACLOUD-42309). You can certainly vote and watch it. As I recall there are similar issues open as well and you can search them out. I can't speak for Atlassian's decision or timing on the enhancement but I do know that having custom fields in user profiles has been an often requested feature.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

10,322 views 9 28
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you